Privacy Policy

1. Information We Collect

We may collect information that you voluntarily provide, including:

• First and last name;
• Telephone number and email address;
• Service address, property information, and project details;
• Requested painting services and appointment preferences;
• Photos or documents you upload;
• Communications between you and A-Works Painting Company; and
• Information needed to prepare estimates, schedule services, and manage projects.

We may also automatically collect limited technical information when you use our website, including your IP address, browser type, device type, referring page, pages visited, and general website activity.

When you use the Paint Concept Visualizer, we may collect project photographs, inspiration images, requested colors, color codes, surface descriptions, areas that should remain unchanged, condition and preparation information, design preferences, and your acknowledgement that the resulting images are approximate concepts. The Visualizer contact form does not collect SMS consent. SMS opt-in remains available only through the approved LeadConnector chat widget described below.

2. How We Use Information

We may use collected information to:

• Respond to quote and estimate requests and contact you about your inquiry;
• Schedule estimates, consultations, and services;
• Send appointment confirmations, reminders, service notifications, and project updates;
• Answer questions and provide customer support;
• Prepare and deliver estimates and coordinate active painting projects;
• Store, analyze, generate, review, revise, and deliver requested paint visualization concepts;
• Maintain business and consent records;
• Improve our website, services, and customer experience;
• Prevent fraud, misuse, or security incidents; and
• Comply with applicable legal and regulatory obligations.

We do not use consent to receive informational text messages as a condition of purchasing our services.

3. Text Message Communications

Users may opt in by opening the LeadConnector chat widget on www.aworkspainting.com, entering their name and mobile telephone number, and submitting their chat request after seeing the SMS disclosure. The disclosure identifies A-Works Painting Company and explains that messages are informational and transactional, message frequency varies, message and data rates may apply, consent is not a condition of purchase, and recipients may reply STOP to opt out or HELP for assistance. The website chat widget is the only SMS consent-collecting mechanism currently used on the website.

These messages may include follow-up regarding your quote or estimate request, estimate scheduling and confirmations, appointment reminders, service-related notifications, responses to your questions, project scheduling and coordination, progress reports, project updates, and final walkthrough or completion notifications.

This SMS program is not used to send marketing or promotional messages. Message frequency varies according to your inquiry, appointments, and project status. You may receive multiple messages while an estimate or project is active. Message and data rates may apply according to your mobile carrier and service plan.

Consent to receive text messages is not a condition of purchasing goods or services. You may opt out at any time by replying STOP to any message. After opting out, you will receive a confirmation and will no longer receive text messages from that number unless you opt in again.

For assistance, reply HELP, call 619-713-4360, or email a.workspainting@gmail.com.

4. Mobile Information and SMS Consent Data

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Information may be disclosed to subcontractors or service providers solely when necessary to support business operations or customer service. All other use-case categories exclude text messaging originator opt-in data and consent. Text messaging originator opt-in data and consent will not be shared with any third parties, excluding aggregators, mobile carriers, and providers of the text messaging services required to deliver and administer the messaging program.

We do not sell, rent, or provide mobile telephone numbers or SMS consent records to third parties for their own marketing or promotional purposes.

5. Service Providers and Other Disclosures

We may use service providers to help operate our website, process contact forms, manage customer relationships, schedule appointments, communicate with customers, store business records, and deliver text messages. These providers may access information only as reasonably necessary to perform services on our behalf and must handle that information consistently with applicable privacy and security obligations.

Paint Visualizer photographs and instructions may be processed by secure hosting, storage, customer-relationship-management, and artificial-intelligence image service providers solely to produce, review, store, and deliver the requested concept. Generated concepts are held for human review before client delivery. We do not authorize these providers to use your project photographs for their own marketing.

We may also disclose information when reasonably necessary to:

• Comply with applicable law, regulation, court order, or legal process;
• Protect the rights, property, or safety of A-Works Painting Company, our customers, or others;
• Investigate fraud, misuse, security issues, or violations of our terms; or
• Complete a legitimate business transaction, provided appropriate privacy protections apply.

Text messaging originator opt-in data and consent are excluded from these disclosures for marketing or promotional purposes.

6. Cookies and Website Analytics

Our website may use cookies or similar technologies to operate correctly, remember preferences, understand website usage, and improve performance. You may adjust your browser settings to block or remove cookies. Certain website features may not function properly if cookies are disabled.

7. Information Retention

We retain information only for as long as reasonably necessary to:

• Respond to inquiries, prepare estimates, and deliver requested services;
• Manage customer relationships and maintain proof of communication consent;
• Satisfy accounting, insurance, contractual, and legal requirements; and
• Resolve disputes and enforce agreements.

SMS consent records may include the date, time, method, source page, IP address, and consent language presented when consent was obtained.

Visualizer originals, generated concepts, review notes, and related submission records may be retained while the inquiry or project is active and for a reasonable period afterward for customer service, revision, estimate, security, and recordkeeping purposes. You may request deletion subject to records we are legally or operationally required to retain.

8. Information Security

We use reasonable administrative, technical, and organizational safeguards intended to protect information against unauthorized access, loss, misuse, alteration, or disclosure. No website, storage system, or transmission method can be guaranteed completely secure. You provide information electronically at your own risk.

9. Your Privacy Choices

Subject to applicable law, you may request that we:

• Provide information about the personal information we maintain about you;
• Correct inaccurate information;
• Delete information that we are not legally required to retain;
• Stop sending text messages; or
• Stop sending nonessential communications.

To make a privacy request, contact us using the information below. We may need to verify your identity before fulfilling certain requests. To stop text messages immediately, reply STOP.

10. Children’s Privacy

Our website and services are intended for adults seeking residential or commercial painting services. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, contact us so we can review and delete it when appropriate.

11. Third-Party Websites

Our website may contain links to websites operated by other organizations. We are not responsible for the privacy practices, security, or content of third-party websites.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with a revised effective date. Continued use of our website or services following an update means the revised Privacy Policy applies to information collected after the updated effective date.

13. Contact Us

For questions, privacy requests, or concerns about this Privacy Policy, contact:

Read our Terms and Conditions.